We have been running our business for thirteen years. In that time we've built up relationships with many customers, based on telephone conversations and e-mails. We get kudos all the time on fast service, the personal nature we have of dealing with customers and things like that. This morning we got one of the biggest, most surprising kudos.
We received a letter in the mail from a customer who has placed two orders in the past. They have no internet service, they have no telephone, they live in an area of Ontario with a high Mennonite population.
For the first order, they sent a letter with a list of products they required, we sent an invoice back, they mailed us a cheque and we shipped the order.
The second order, they sent a letter with their order and a cheque written out which included around $8 extra funds to cover shipping. We told them when we shipped their products that we had put a credit on file for the extra $8. That was a year ago.
Today, we received an order with a blank, signed cheque, asking that we fill in the cheque and ship the product as soon as possible. We were astounded at the trust they put in us.
Kind of nice when the attitude of most people today doesn't reflect that sort of co-operation.
Tomorrow we're leaving on an African Safari .... giggle snort, guffaw ... just kidding.
~~~~~
3 comments:
wow. Not only did they trust you, but they trusted the mail delivery as well.
That is a very nice story.
That is so amazing in todays society I found that to be mind boggling...
It is wonderful that they trust you like that but scary that it could somehow get found in the mail by others.
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